Privacy policy.

At Update Aesthetics, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit or make a purchase from our website.

1. Information We Collect

When you use our website, we may collect the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, and shipping/billing address.

  • Order Information: Payment details and order history.

  • Device Information: IP address, browser type, and operating system.

  • Cookies: We use cookies to enhance your browsing experience. For more details, see our Cookie Policy.

2. How We Use Your Information

We use your personal data to:

  • Process and fulfil your orders.

  • Communicate with you regarding your orders, products, and services.

  • Provide customer support.

  • Improve our website and services based on user interactions.

  • Send you marketing communications (if you have opted in).

3. Sharing Your Information

We respect your privacy, and your personal information will never be sold. However, we may share your data with third parties in the following circumstances:

  • Service Providers: To facilitate payment processing and shipping.

  • Compliance with Laws: If required to do so by law, or to protect our legal rights.

  • Business Transfers: If we merge, acquire, or sell assets, your data may be transferred to the new entity.

4. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. If you wish to have your information deleted, please contact us at nursenina@update-aesthetics.co.uk.

5. Your Rights

You have the following rights regarding your personal data:

  • Access: You may request a copy of the personal data we hold about you.

  • Correction: You may request corrections to your personal information if it is inaccurate or incomplete.

  • Deletion: You may request that we delete your personal data, subject to certain legal conditions.

  • Objection: You can object to the processing of your personal data for marketing purposes.

To exercise any of these rights, please contact us at nursenina@update-aesthetics.co.uk.

6. Security of Your Data

We take reasonable steps to ensure that your personal data is securely stored. Our website uses encryption technologies (such as SSL) to protect your payment information during transmission. However, no method of transmission over the Internet is completely secure, and we cannot guarantee the absolute security of your data.

7. Cookies and Tracking Technologies

We use cookies to improve your experience on our site, including:

  • Essential Cookies: Required for the website to function properly.

  • Performance Cookies: Help us understand how visitors interact with the website.

  • Marketing Cookies: Used to deliver personalized ads.

You may disable cookies in your browser settings, but doing so may affect your ability to use some parts of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

9. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us at:

Email: nursenina@update-aesthetics.co.uk
Company Name: Update Aesthetics
Address: Knighton House, 47 Lemon Street, Truro, TR1 2NS

Return policy.

At Update Aesthetics, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our return policy carefully to understand your options.

1. Eligibility for Returns

  • Returns are accepted within 30 days of the purchase date.

  • To be eligible for a return, the item must be unused, unopened, and in the original packaging.

  • Items that have been used, damaged, or opened are not eligible for a return due to hygiene and safety reasons.

  • Proof of purchase (order confirmation or receipt) must be provided.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Sale or clearance items

  • Gift cards

  • Free gifts or promotional items

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact us at nursenina@update-aesthetics.co.uk with your order number and details of the item you wish to return.

  2. We will provide you with instructions on how to send back your product.

  3. Return shipping costs are the responsibility of the customer unless the return is due to a damaged or incorrect item.

4. Refund Process

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

  • Shipping fees are non-refundable.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product, please contact us at nursenina@update-aesthetics.co.uk and we will assist you with the process.

6. Damaged or Defective Items

If you received a damaged or defective item, please contact us within 48 hours of delivery with photos and a description of the issue. We will arrange for a replacement or refund as necessary.

7. Late or Missing Refunds

If you haven’t received a refund after the designated time period:

  • First, check your bank account again.

  • Then, contact your credit card company, as it may take some time before your refund is officially posted.

  • If you have done all of this and still have not received your refund, please contact us at nursenina@update-aesthetics.co.uk.

8. Shipping Returns

To return your product, you should mail your product to:
Knighton House,
47 Lemon Street
Truro,
TR1 2NS

You will be responsible for paying for your own shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance, as we can’t guarantee that we will receive your returned item.

Terms of Service.

Welcome to Update Aesthetics. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our website.

1. General Information

  • This website is operated by Update Aesthetics. Throughout the site, the terms “we,” “us,” and “our” refer to Update Aesthetics.

  • By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service” or “Terms”).

  • These Terms of Service apply to all users of the site, including browsers, customers, merchants, and/or contributors of content.

2. Eligibility

  • By using this site, you represent that you are at least the age of majority in your state or province of residence.

  • You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction through the use of our services.

3. Modifications to the Service and Prices

  • Prices for our products are subject to change without notice.

  • We reserve the right to modify or discontinue any part of the Service at any time without notice.

4. Products or Services

  • Certain products or services may be exclusively available online through the website. These products may have limited quantities and are subject to return or exchange only according to our Return Policy.

  • We have made every effort to display as accurately as possible the colours and images of our products. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

  • We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction.

5. Accuracy of Billing and Account Information

  • We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

  • You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

  • You are responsible for maintaining the confidentiality of your account and password, and you agree to accept responsibility for all activities that occur under your account.

6. Third-Party Links

  • Certain content, products, and services available via our Service may include materials from third parties.

  • We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.

7. User Comments, Feedback, and Other Submissions

  • If you send specific submissions (e.g., contest entries, creative ideas, suggestions) or without a request from us, you agree that we may, at any time, edit, copy, publish, distribute, or otherwise use in any medium any comments that you forward to us.

  • We are and shall be under no obligation to maintain any comments in confidence, to pay compensation for any comments, or to respond to any comments.

8. Prohibited Uses

In addition to other prohibitions as set forth in these Terms, you are prohibited from using the site or its content:

  • For any unlawful purpose

  • To solicit others to perform or participate in any unlawful acts

  • To violate any international, federal, or state regulations, rules, laws, or local ordinances

  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others

  • To submit false or misleading information

  • To interfere with or circumvent the security features of the Service

9. Limitation of Liability

  • We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.

  • In no case shall Update Aesthetics, our directors, officers, employees, affiliates, agents, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the service or any products procured using the service.

10. Indemnification

  • You agree to indemnify, defend, and hold harmless Update Aesthetics and our affiliates, partners, officers, directors, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to your breach of these Terms or your violation of any law.

11. Termination

  • These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us at nursenina@update-aesthetics.co.uk that you no longer wish to use our Services or when you cease using our site.

  • If in our sole judgment, you fail to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

12. Contact Information

Questions about the Terms of Service should be sent to us at nursenina@update-aesthetics.co.uk.